Growth partner for jewellers
Finding clients and keeping them for life. That’s our strength.
Around 80% of clients research for three months before they first set foot in a store. We make sure they find you, come in – and come back.
How it works
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Digital
You know whom you want to reach – and you are found where your customers search.
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In store
Online or in store: your customer chooses you.
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After the sale
You accompany the customer for a lifetime. There are occasions enough.
The idea
Understand your customers — from the first click to years later.
Three decisive moments in a customer relationship – and what changes when no knowledge gets lost.
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Before your customer walks in
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When interest becomes consultation
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When a purchase becomes a relationship
You are not buying a single tool. You gain a continuous understanding of your clientele – online, in store and long after the purchase.
So first interest becomes a relationship that lasts.
Without Lusivio · now a thing of the past
One enquiry among many. A few days later, the context is gone.The customer is there. Yet their story starts from zero again.A customer you only hear from again when they have a new occasion of their own.
Who we are
We know the challenges of your industry – and what really matters.
Lusivio Systems is not an anonymous software vendor. We are a small team that knows the jewellery trade from the inside – and takes your customer relationships as seriously as you do.
In practice
An engagement ring – and everything after.
One couple, accompanied over years. This is what a customer relationship looks like when no knowledge gets lost.
01TodayThe enquiry
About 80% of purchases start online – and it takes new customers around three months on average to visit the store. With the online enquiry, the personal consultation has already begun – captured digitally and assigned straight away.
02Weeks laterThe consultation
The customer visits the store. Your team knows the enquiry and their wishes – the consultation picks up seamlessly.
03Months laterThe wedding rings
The next occasion comes as no surprise. Your team reaches out personally at the right moment.
04Years laterA regular
An anniversary, a gift, perhaps a watch one day. The relationship grows with every contact.
A gift for your partner – remembered every year.
One customer, one special person in their life. Your store remembers the occasions and the taste – so the customer doesn’t have to.
01TodayThe question
About 80% of purchases start online – and it takes new customers around three months on average to visit the store. Someone looking for a gift browses and asks first; the enquiry and the pieces they viewed are captured straight away.
02Days laterThe gift
In the store, your team already knows the budget and the shortlist. The gift is chosen and recorded with its occasion.
03Next yearThe reminder
Before the birthday or anniversary comes round again, your team reaches out personally – with ideas that suit last year’s gift.
04Years laterA regular
Birthdays, anniversaries, milestones. Every gift tells you more – and they come back to you each time.
A watch for yourself – and the service that follows.
A purchase that lasts decades. Here the relationship really begins after the sale.
01TodayThe research
About 80% of purchases start online – and it takes new customers around three months on average to visit the store. Viewed models and questions are captured, so your team knows what the customer is interested in before the first visit.
02Weeks laterThe purchase
The consultation picks up where the research left off. The watch is sold; serial number and warranty go straight onto the customer’s record.
03Years laterThe service
When a service is due, the customer gets a personal reminder. When the watch is ready, they hear about it at once.
04Over timeA collector
Limited editions, a second watch, a gift. You know their taste and get in touch when something fits.
The system
Everything connected. Everything in view.
Product data, sales and results work together – instead of disappearing into separate systems.
The building blocks
- Email Automation
- CRM
- Website
- Ads
- SEO
- Reporting
- Product Catalogue
- Let's talk →
Who we work for
Digital partner to more than 30 luxury jewellers.
Owner-run jewellers, renowned houses and Rolex retailers rely on Lusivio to reach their customers digitally at the highest level.
FAQ
Questions we can answer for you right away
Which jewellers is Lusivio for?
Owner-run jewellers and watch retailers – from a single store to several locations, including retailers of major brands.
Do I have to introduce everything at once?
No. Many houses start with one building block, such as the website or the CRM. Everything else docks on later – without starting over.
Does Lusivio work with my ERP?
Lusivio connects natively with Microsoft Business Central and is open to common ERP and POS systems. We clarify what is possible for you in the first conversation.
How does working together begin?
With lots of questions. Before we talk about features, we want to understand your house: processes, brands, events and your team’s customer knowledge.
Who owns my customers’ data?
You do. Your customer data stays in your house and is used solely for your customer relationships.
What does Lusivio cost?
That depends on which building blocks you need. After the first conversation you receive a clear proposal.
Lusivio Insights
Knowledge from jewellery retail – once a month.
Practical examples, industry insights and what we observe across more than 30 jewellers. No sales pitch, unsubscribe any time.
Contact
Enter the Lusivio World.
We reply within one working day. No questionnaire, no obligation.
We use your details solely to process your enquiry. You can find details in our privacy policy (German).
+49 251 93205590